An Accessible Website That Works for Every Customer

If you run a business that serves the public, yes. The Department of Justice's position is that Title III of the ADA covers a business's website. Courts are split on exactly when a site counts, but more than 5,000 accessibility suits were filed in 2025, and a five-person Cincinnati shop can be sued the same way a national chain can. Beyond the legal exposure, roughly one in four adults lives with a disability. If your site doesn't work for them, you're turning away customers every day.

WCAG (Web Content Accessibility Guidelines) is the standard courts and regulators reference when they evaluate a website. It has three levels (A, AA, and AAA), and Level AA is the one that matters. It's the level the Department of Justice cites in its settlements, usually against WCAG 2.1. We build to WCAG 2.2 Level AA, which contains everything in 2.1 AA plus newer criteria covering focus visibility, target size, and accessible authentication. Meet 2.2 AA and you've met the settlement standard with room to spare. AAA is stricter than most businesses need, and A alone won't protect you.

We'd steer you away from that. Overlay widgets promise one-line-of-code compliance, but they don't fix the underlying issues. Sites with an overlay installed still get sued: Eyebobs had one when a blind shopper sued it in 2021. Screen reader users routinely report that overlays make sites harder to use. Real compliance lives in the code: semantic markup, keyboard navigation, proper contrast, labeled forms.

It depends on the state of your current site. An audit with a prioritized fix list is the cheapest path when your site is fundamentally sound. If the site was built on a dated theme or page builder, a rebuild with accessibility baked in often costs less than patching hundreds of individual violations. Either way, you'll get a fixed written price after we've actually looked at your site, and the automated audit is free.

Automated scanners miss a lot of real issues, so a clean scan doesn't mean you're compliant. We audit the way a user experiences the site: keyboard-only navigation, screen reader passes, color contrast, form labeling, focus states, and media alternatives, alongside the automated checks. You get a report that says exactly what fails, why it matters, and what fixing it costs.

It does the opposite. Accessible sites are faster and better structured, so Google has an easier time parsing them. Semantic headings, alt text, and descriptive links are ranking signals. Every accessibility project we've shipped has held or improved its search performance. The design constraints (real contrast, visible focus, readable type) consistently make sites look sharper, too.