Today
Phone calls for every service appointment
With Upforge
Online self-service booking with calendar sync
Built for Automotive
We build service scheduling portals, customer communication tools, and DMS integrations for dealerships and shops. Customers see real-time bay availability and get automated SMS status updates via Twilio. Advisors get dashboards that pull from CDK or DealerSocket, so every department works from the same information. We also design and build the dealership's marketing website.
Our work · Spade Kreations, built by Upforge
Cox Automotive's 2025 Service Industry Study (1,974 U.S. vehicle owners). The demand is measured; the gap is dealer tooling that makes customers call anyway. (Cox Automotive, 2025)
Cox's 2025 study tracks the share sliding to independent shops, with cost and convenience the top reasons customers defect. Service retention is a digital-experience problem. (Cox Automotive, 2025)
The same Cox study finds the estimate-approval gap even wider. Every one of those gaps is a status call your advisors are answering by hand. (Cox Automotive, 2025)
Today
Phone calls for every service appointment
With Upforge
Online self-service booking with calendar sync
Today
Customers waiting for updates with no visibility
With Upforge
Automated status updates via SMS and a customer portal
Today
DMS does some things, third-party tools do others, nothing connects
With Upforge
Custom tools that plug into your DMS so everything finally connects
Online service booking, real-time status updates, and a customer portal for history and communication cut down on phone tag and no-shows. Our scheduling flows show open service bays by appointment type, with estimated completion times. Customers get automated SMS updates as their vehicle moves through the service process. The portal keeps complete service history, upcoming maintenance reminders, and recall notices, so customers stay informed between visits.
Learn more about Service Scheduling & Customer PortalDashboards, workflows, and custom admin tools for service advisors and managers, all plugged into your DMS. We build advisor workstations that pull customer history, open recalls, and recommended services from your DMS into one view. Multi-point inspection tools run on tablets in the bay and sync results straight to the repair order. Manager dashboards track technician productivity, bay utilization, and revenue per RO with no manual reporting.
Learn more about DMS Integration & Internal ToolsParts lookup, ordering, and inventory management, connected to your suppliers and synced with your DMS. Our parts search checks your on-hand inventory, dealer network, and aftermarket suppliers in one query. When stock hits a threshold you set, an automated reorder point triggers the purchase order. Vendor price comparison and order tracking eliminate the phone calls and spreadsheets that slow down parts procurement.
Learn more about Parts, Inventory & Vendor SyncMarketing sites, custom platforms, and AI workflows, all built by one team for your industry.
The free audit checks your website the way your automotive customers experience it (speed, mobile, accessibility, and search visibility) and puts what's worth fixing in writing. It's automated and free, and the report is specific about what it finds.
Give customers a way to describe a service need without a phone call.
Measure service requests, bookings and completed appointments.
Identify duplicated tools and data entry before choosing integrations.
Make it easier to request honest feedback after service.
Tell us where the hours are going, and we’ll show you what a system built for your operation looks like, with a fixed price before any work starts.